Service Call Handling (Inbound)

Improve the outcome on every service booking you take by having a structured process that you can rely on. This course outlines how to control the service call by guiding you through the questions to ask your guest that will remove objections enabling you to smoothly confirm your caller’s details and lock them in for their service booking. This service call handling course will structure the greeting, rapport building, collecting the guest details, confirming their needs, gaining the service booking. With more and more guests ringing around to book their vehicle in for service, there’s never been a more important time to perfect your service call handling skills. After each topic's module, you will be required to do a quiz, upon completion of the whole course, you will receive a badge and can download your Course Completion Certificate.