Meet Steve (The Big Cheese)
Managing Director, Total Selling Solutions
Congratulations! The TSS team and I welcome you to the “Service Excellence Course”
Over the next eight weeks, you'll embark on a journey to become a proficient service advisor in the automotive industry. Through our comprehensive program you'll hone essential skills such as daily operations, customer interaction, and problem-solving, setting the stage for success in your role.
Our blended learning approach ensures an engaging experience, combining interactive online videos, quizzes, and guidance from your service manager. This dynamic mix allows you to apply newly acquired knowledge in real-world scenarios, preparing you for the challenges ahead.
Upon completion, you'll receive on-site accreditation with one of our TSS trainers, affirming your dedication and proficiency as a service advisor. Armed with this recognition and expertise, you'll be well-equipped to confidently handle customer inquiries, diagnose vehicle issues, and elevate overall customer satisfaction, ready to make your mark in the automotive service industry.
Congratulations and Good Luck!
